Last Updated on August 08, 2023


 This Privacy Statement is provided in accordance with the requirements of the UAE Personal Data Protection Law:

  1. Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL 2021)
  2. The General Data Protection Regulation (GDPR) 2018.
  3. Data Protection Act 2018

We are firmly committed to the security and protection of personal information of our users and their contacts. This privacy policy will help you understand what information we collect and use at eliteclub® and the choices you have associated with that information. When we refer to “eliteclub®,” “we,” “our,” or “us” in this policy, we are referring to eliteclub®, and all of its subsidiaries and affiliates, including Plan B Solutions DMCC, which provides the Services to you. The “Services” refers to the applications, services, and websites (marketing and product) provided by eliteclub®. eliteclub® may, from time to time, introduce new products and services. To the extent that these new products and services affect this policy, we will notify you as described in Section 7 below. This privacy policy covers the digital properties;;; and the eliteclub® Mobile application listed by Plan B Solutions on Google Play and App Store.  The use of information collected through our service shall be limited to the purpose of providing the services for our customers, promote it to new clients and as specified herein.

By entering the eliteclub® Mobile application or using the services you consent to the collection, use, sharing and processing of personal information as described herein. If you provide us with personal information about someone else, you confirm that they are aware that you have provided their information and that they consent to our use of their information according to our Privacy Policy. You may opt-out at any time to prevent further use of the information shared via the Services.

If you have any questions about this privacy policy or our practices, please contact us at [email protected] or contact our Partner’s data privacy contact through their privacy policy pages.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our Dubai-based legal team on [email protected]


  1. Information We Collect and Receive
  2. How We Use the Information We Collect and Receive
  3. Analytics, Cookies, and Other Web Site Technologies
  4. Information Sharing
  5. Communicating
  6. Accessing Your Data
  7. Security
  8. Changes to this Statement/Contact Us
  9. Information We Collect and Receive


  1. Information We Collect and Receive

We collect several different types of information in order to provide Services to you, including:

Member Account and Registration Data: This includes information you provide to register and create your Membership with us and may include, preferred language, Country of Residence, first and last name, valid e-mail address, and a phone number. Additional information that may be provided at your option includes but is not limited to, photo, nationality, marital status, date of birth, physical address, billing information address, Gender, and a Facebook Page. You may create a Spouse or Partner Membership under your account and you will be asked to provide information that may include your Spouse or Partner’s first and last name, date of birth, phone number, and a valid e-mail address.
Although you are required to register in order to use eliteclub®, many areas of our digital properties can be accessed without providing any personal information. 

Services are not intended for or designed to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. Minors under the age of 18 are prohibited to register as a User or create a membership of eliteclub® and are not allowed to transact or use our digital properties.  We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.

Without all of the required personal information being provided or consent being given, eliteclub® will not be able to provide the services and may not be able to handle enquiries or claims in connection to meet your needs and expectations. 

Service Data (including Session and Usage data): When you use eliteclub®, we receive the information generated through the use of the Service, either entered by you or others who provide you with the service (for example, Hotel reservations, Food and Beverage bills, Voucher reservations, Coins earning and redemption, Points earning and redemption, etc.), or from the Service infrastructure itself, (for example, duration of the session, connection information, etc.)  We may also collect usage and log data about how the services are accessed and used, including information about the device you are using the Services on, IP addresses, location information, language settings, what operating system you are using, unique device identifiers, and other diagnostic data to help us support the Services.

Third-Party Data: We may receive information about you from other sources, including publicly available databases or third parties. We may also receive information from other affiliated companies or integrated services with our platforms and infrastructure and combine this data with information we already have about you. This helps us to provide you with the service, update, expand and analyze our records, identify new prospects for marketing, and provide products and services that may be of interest to you. 

There are different parties integrated into the eliteclub® services in various ways and for various reasons. When we share your personal details with a Third Party, the primary purpose is to share your reservation data with the accommodation to complete your reservation or with the restaurant to provide you with the service requested.

There are also other parties that can receive some of your data, which are parties we involve to provide you with the eliteclub® services such as payment providers to process payments, advertisers for several purposes, including for example sending out marketing material, or in some cases authorities for the prevention, detection or prosecution of criminal acts and fraud or to protect and defend our rights or properties, or the rights and properties of our business partners.

All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. 

Payment Information: We only collect payments when purchasing eliteclub® Services (eliteclub® Membership or a related product). In such case, all credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

If you make travel reservations with third-party suppliers facilitated by eliteclub®, please note that you will be redirected to a third-party online platform and the supplier processes your payment, not eliteclub®, unless otherwise specified.  
You agree to review and be bound by the supplier’s policies and procedures before making a reservation through eliteclub®.

Location Information: We collect your location-based information for the purpose of providing and supporting the service and for fraud prevention and security monitoring. If you wish to opt out of the collection and use your collection information, you may do so by turning it off on your device settings.

Device Information: When you use our Services, we automatically collect information on the type of device you use, the operating system version, and the device identifier (or “UDID”).

Social Media Information: We use social media in different ways to facilitate the use of our services and to promote business partners’ products and services.
You can Log in to eliteclub® with your social media account, which saves you from having to remember different user names and passwords for different online services. After you’ve signed in once, you’ll always be able to use your social media account to sign in to your eliteclub® membership account.
We have also integrated Social media plugins with eliteclub® websites and apps. This results in sharing certain information with social media providers and such information will be related to your social media account and possibly present your actions on your social media profile to be shared with others in your network.

Contact Information: Where eliteclub® Apps are obtained from Apple App Store or Google Play, we will only use permitted Contact Information when you share it with us to contact them as potential clients for eliteclub® through emails or by phone.

You acknowledge and agree that any Contact Information that You provide and share with us with personal information about someone else is submitted for promotional purposes of eliteclub® and you confirm that they are aware that You have provided their information and that they consent to our use of their information according to our Privacy Policy.

Please note that no other contact information other than the phone numbers and there to attached names Google ID and email addresses will be collected and used from your address book. Other numbers or information that may be contained in Your address book will be filtered away and therefore not be collected by eliteclub®. Please also note that You can always choose not to share Contact Information with eliteclub® and if you have shared such information and changed Your mind, You can opt out to render Your entire Contact Information unavailable for use by us.

Please visit our opt-out page following the below steps:
Visit our website:
Login to your account by using your username and password or Login with Facebook.
Visit my Account Page and press on opt-out of sharing my Contact Information.
You will access a page with all the Contact Information shared by YOU.
Select and delete any Contact Information you wish to delete from our platform and infrastructure.  

External links: If any part of eliteclub® Website links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

  1. How We Use the Information We Collect and Receive

eliteclub® may access and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfil our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and We will retain this information as per the company retention policy.

Some specific examples of how we use the information:

  • Create and administer your account
  • Send you an order confirmation
  • Facilitate and improve the usage of the services you have ordered
  • Send you product updates, marketing communication, and service information
  • Respond to customer inquiries and support requests
  • Conduct research and analysis
  • Enable us to publish your reviews, forum posts about certain Hotels or Outlets
  • Display content based on your interests
  • Analyze data, including through automated systems and machine learning to improve our services and/or your experience
  • Provide you information about your use of the services and benchmarks, insights and suggestions for improvements
  • Market services of our third-party business partners

If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us on [email protected]

  1. Analytics, Cookies, and Other Web Site Technologies

eliteclub® is continuously improving our websites and products through the use of various third-party web analytics tools, which help us understand how visitors use our websites and mobile applications, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties.

Geolocation and Other Data: We may utilize precise Geolocation data but only if you specifically opt-in to the collection of that data in connection with a particular service. We also use information such as IP addresses to determine the general geographic locations and areas of our visitors. The web beacons used in conjunction with these web analytics tools may gather data such as what browser or operating system a person uses, as well as, domain names, MIME types, and what content, products, and services are reviewed or downloaded when visiting or registering for services at one of our websites or using one of our mobile applications.

Google Analytics: We use Google Analytics as described in “How Google uses data when you use our partners’ sites or apps.” 

Tracking Technologies: We use cookies and similar tracking technologies to track user traffic patterns and hold certain registration information.

Examples of Cookies We Use:

Cookie Type



Session Cookies

We use these cookies to operate our websites.

Some cookies are essential for the operation of our websites. If a user chooses to disable these cookies, the user will not be able to access all of the content and features.

Preference Cookies

We use these cookies to remember your preferences.

When you register at an eliteclub® website, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the eliteclub® sites without having to log on each time.

Advertising Cookies

These cookies are used to serve you with advertisements that may be relevant to you and your interests.

We use cookies to make advertising more engaging to users, as well as to assist in reporting on marketing program performance and analytics

Security Cookies

These cookies are used for general security purposes and user authentication.

We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from access by unauthorized parties.

Mobile Analytics: We may use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

  1. Communications

We may need to communicate with you for a variety of different reasons, including:

  • Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
  • Sending you Service and administrative emails and messages. We may contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as billing, security and fraud notices. These emails and messages are considered a necessary part of the Services and you may not opt-out of them.
  • Sending emails about new products or other news about eliteclub® that we think you’d like to hear about either from us or from our business partners. You can always opt out of these types of messages at any time by clicking the unsubscribe link at the bottom of each communication.
  • Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our products, services, and websites.
  • Offering referral programs and incentives, which allow you to utilize email, text, or URL links that you can share with friends or colleagues.
  1. Accessing Your Data

    Our customers can always review, update or change personal information from within their accounts. eliteclub® will also, when you request, provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.  Please contact our Support team if you need assistance in reviewing your information. eliteclub® will respond to your access request to review the information we have on file for you within a reasonable time.

We may transfer personal information to companies that help us provide our service, and when we do, these transfers to subsequent third parties are covered by appropriate transfer agreements. We will retain the personal data we process on behalf of our customers for as long as needed to provide services to our customers. Also, we will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

eliteclub® is headquartered in the United Arab of Emirates and maintains a global infrastructure.  Information that we collect and maintain may be transferred to, or controlled and processed in, the United Arab of Emirates and/or other countries around the world. When you provide us with information or use our website(s) and services, you consent to this transfer.  We will protect the privacy and security of the personal information we collect in accordance with this privacy policy, regardless of where it is processed or stored.

Under data protection law the data subject has the right to have their data rectified, erased, or transferred, or restrict or object to processing. You can exercise rights by contacting us at [email protected]

  1. Security

eliteclub® follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, however, no security measure is perfect and no method of transmission over the Internet or method of electronic storage is 100% secure. We recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information.

  1. Changes to this Statement/Contact Us

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will provide notice on this website, and we may notify you by email (sent to the e-mail address specified in your account), modifications will be effective on the day they are posted. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the Services after those changes are in effect, you agree to the revised policy.

If you have any other questions about this Privacy Policy please contact us on or [email protected] call +971 800 eliteclub (+971 800 354832582) or write to us via P.O.Box at 337132 Dubai – UAE

Contact Us:

Our Live Chat Service is available 7 days a week from 9:00 AM till 2:00 AM (GST)

For any questions or comments, please send an e-mail to [email protected]

Customer care & support team
BB2 Blg, Mazaya Business Avenue, JLT
PO Box 337132
Dubai, United Arab Emirates
Tel: +971 800-eliteclub (35483-2582)
[email protected]

©PlanB Solutions DMCC